Difficult Conversations

Douglas Stone Bruce Patton Sheila Heen Roger Drummer Fisher First published 1999

About this book

From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes, Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.

Subjects

158.2
bf637.c45 s78 2010
bf 637.c45 s877d 2010
case studies
communication
interpersonal communication
interpersonal communication--case studies
interpersonal relations
psychology & psychiatry
self-help & practical interests
social, group or collective psychology